Marque of Distinction
The future generation won’t be using the traditional concierge service but instead, use their network through digital called “plug”. They will access special entertainment activities with an increase of spontaneity and last minute booking. See new concept.
Artwork by Romain Baron
Yes » 68%, why? 47%: To learn and open my own place // 36.1%: Opportunities for travel
Artwork by Liza Otchenashenko
By targeting your customer at each one of the 30 stages of travel not only will ensure your brand is with them along their journey you'll stand out from your competition and improve guest experience.
Artwork by Lana Zorina
Both generations are likely to start a career in hospitality. For those who said yes, they like the opportunity to travel or open their own place one day. For those who said “no”, it is of course of the low salary given in the industry.
Artwork by Marta Zubieta
Just because we have a tradition, that does not mean it’s morally acceptable or beneficial to all organisations or people around the world.
Artwork by Adam Quest
If you work in hospitality and I precise, working in a real customer facing departments like in the restaurant, in the kitchen, at the bar or at reception, you are likely to have a pretty exhausting day ahead.
Artwork by Sam Merrigan
People are making decisions faster than ever before, and they expect to be able to act on those decisions instantly. Must a great feeling when Google Data show some consumer insights matching your app! Sam Shank HotelTonight & Amar Lalvani One Night
Artwork by Julien Laureau
This put a lot of pressure on staffing levels and focus need to be on attracting and retaining talent. Especially for those who believe an end to the “influx” of migrants will give homegrown talent a chance to shine.
Artwork by Justin Tran
The importance of having a meaningful brand is so important, and always have been. The good news is that hotels don’t need anymore to have the biggest hotel chain or be the most luxurious hotel in the world to create some momentum and stories (E.g: Soho House, Ace Hotel or HotelTonight).
Artwork by Burnt Toast
In the hustle and bustle of normal business operations, it can be easy to lose sight of the importance of brand reputation management and its impact on attracting and retaining talents.
Artwork by Mónica Moreno
You do boring staff parties, you do employee of the month with a £2 Amazon voucher, give a plasma tv for someone who did 10 years in your company. That’s not near to be enough.
Artwork by Julia Jakubiak