The future generation won’t be using the traditional concierge service but instead, use their network through digital called “plug”. They will access special entertainment activities with an increase of spontaneity and last minute booking. See new concept.

Artwork by Romain Baron

Just because we have a tradition, that does not mean it’s morally acceptable or beneficial to all organisations or people around the world.

Artwork by Adam Quest

If you work in hospitality and I precise, working in a real customer facing departments like in the restaurant, in the kitchen, at the bar or at reception, you are likely to have a pretty exhausting day ahead.

Artwork by Sam Merrigan

People are making decisions faster than ever before, and they expect to be able to act on those decisions instantly. Must a great feeling when Google Data show some consumer insights matching your app! Sam Shank HotelTonight & Amar Lalvani One Night

Artwork by Julien Laureau

While everyone exhorts you to think big. This is the era of small brands with big stories to tell. Small is better, small is deep, small is slow and deliberate, small is human, and humane

Artwork by Andy J. Miller 

This put a lot of pressure on staffing levels and focus need to be on attracting and retaining talent. Especially for those who believe an end to the “influx” of migrants will give homegrown talent a chance to shine.

Artwork by Justin Tran

By targeting your customer at each one of the 30 stages of travel not only will ensure your brand is with them along their journey you'll stand out from your competition and improve guest experience.

Artwork by Lana Zorina 

Let’s be clear. Sexual Harassment is not just about actual or attempted rape. There are multiple forms of sexual harassment and they are all wrong!

Artwork by Jocelyn.F 

The importance of having a meaningful brand is so important, and always have been. The good news is that hotels don’t need anymore to have the biggest hotel chain or be the most luxurious hotel in the world to create some momentum and stories (E.g: Soho House, Ace Hotel or HotelTonight).

Artwork by Burnt Toast 

If you don’t have a strong employer brand, chances are that you are part of the hoteliers struggling the most to recruit hospitality talents.

Artwork by Chaz Russo

Leadership has nothing to do with being to CEO, the Director or General Manager. Leadership is not just for extrovert and charismatic people. Leadership has nothing to do with hierarchy or seniority. Leadership isn’t management.

Artwork by Csaba Gyulai 

Before we start, if you have resume as ugly as the ones below, stop everything and open a new google doc and start from scratch.

Artwork by Tanner Wayment