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Why do some hospitality brands capture our attention while others flop? This free ebook, written by Romain Baron, reveals some practical hacks behind the rise of some of the world’s most trendy and successful hospitality businesses. It focuses on acquiring customers, retaining them, engaging them and making them return repeatedly. Contributions from: Rob Paterson, Hannah Power, Fredrik K. A. Andersson, Wolfgang Gold, Ricky Plows

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Connecting outstanding people with the best hospitality companies.